About us

We've been with Aussie travellers since 2009

Our team at Southern Cross Travel Insurance (SCTI) has been looking after Aussie travellers for more than 15 years. During that time, we’ve won several competitive industry awards, earned thousands of great customer reviews, and helped countless people travel with confidence. 

But, we’re more than just a collection of numbers. We’re a team of travel addicts, dedicated to helping you enjoy what the world has to offer while providing comprehensive travel insurance that protects you from the unexpected.

 SCTI was first established in New Zealand 40 years ago and is part of the Southern Cross group; one of New Zealand's most enduring and trusted brands.

 


 

Our awards

We’re proud to have won several competitive industry awards over the years, which recognise our quality products, value for money and dedication to customer service.

 

2022 Mozo Experts Choice Award

ITIJ International Travel & Health Insurer of the Year Finalist 2024

Product Review Award 2024


Our team

At SCTI, our team works a little differently to many travel insurance companies. We underwrite our own policies. This means that when you buy one of our products, you have the reassurance of knowing that standing behind the promises of cover is us, and not a third party company.

Underwriting our own policies also allows us to cut out the middleman, offering you more competitive prices for our award-winning insurance. And if you need to make a claim, you can manage the entire process online and even track your claim as it’s being assessed by one of our advisors.

 

 


We're here to help

We know how important it is to be able to talk to someone when you need help, that’s why we are available via email, phone and live chat Monday to Friday, 8.30am – 5pm, and Saturday, 7am to 4pm (AEST), excluding public holidays. And if you find yourself in a medical emergency our Emergency Assistance team are available 24/7 to help, wherever you are in the world.

What our customers say

"I got stuck in Fiji with covid. Southern Cross claim process was fast & easy & they covered my accommodation & food. Highly recommend their covid insurance.
"
- Loolapaloola, Victoria
"Twice I have used SCTI and found the process easy and fast. Travelling to India and Fiji I did worry about health issues but their service alleviated my worries even when I double booked Insurance through my own error they were wonderful in the cancellation. Thanks."
- Terryl
Southern Cross Travel Insurance

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